Tania's Online Closet,LLCMessage Support@taniasonlinecloset.com for a return of a damaged item First or Call Toll free business number (877) 674-5898 Dont just ship back.
Mon thru Fri 9:00 a.m. – 3:00 p.m. PST
Returns & Store Credit Policy
Your complete satisfaction is very important to us. If item is damaged, wrong size or OUR error Most item(s) may be returned for a refund within 10 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 10 days of delivery for a store credit. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components. When calling or emailing our customer service team, please have your order number available to allow us to better serve you.
Return Policy - Specific Guidelines and Restrictions:
- Store Credits: Enjoy hassle-free returns when returning for a store credit. When opting for a store credit, eligible items will not be assessed the 15% restocking. S&H and Gift Wrapping are non-refundable and not creditable. The web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site wide.
More on Refunds:
- Allow 7-10 business working days for your refund to post to your account.
- Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
- Refunds can only be credited back to the same payment method used on the original order
- we do not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
- Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or Company error.
How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?
“Changing your mind” is not a valid reason for a return.
Some items cannot be returned for refunds or store credits:
- Fashion Accessories – These products may not be returned.
- Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.
Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.
No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
Free Shipping Offers: For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to Company or Carrier error.
Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.
Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.
E-Gift Certificates: E-Gift certificates are non-transferable and non-refundable once the order has been processed.
International Return to Sender: A 15% restocking fee and any additional S&H will be assessed accordingly. All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the Company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a Company error.
Mon thru Fri 9:00 a.m. – 3:00 p.m. PST
All refunds will be credited to your original form of payment Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price . (Gift Cards cannot be redeemed for cash unless required by law.)
- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.- Shipping Charges: Unfortunately, we cannot refund shipping charges.
Gift Cards can't be returned.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Gift Card.
Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.
Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.
Do you take checks?
Checks will no longer be accepted as payment for merchandise.
How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account
- Incorrect Product Ordered: Customer is responsible for all shipping fees when incorrect product is ordered
- Request to Cancel Order: Customer is responsible for all shipping fees when a request is made to cancel order after order has shipped.
All Returns and Exchanges require a RMA#. A Return Merchandise Authorization Number will be generated to you when you email or call us requesting to return or exchange a product purchased.
If you believe you have received damaged or incorrect merchandise, you must contact us within 5 days of the delivery date and provide a photo of the defective item.
If we made a mistake with your order we will cover all shipping and handling back to us.