Returns policies 1
Returns & Store Credit Policy
Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 10 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 10 days of delivery for a store credit. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components.When calling or emailing our customer service team, please have your order number available to allow us to better serve you.
Return Policy - Specific Guidelines and Restrictions:
- Store Credits: Enjoy hassle-free returns when returning for a store credit. When opting for a store credit, eligible items will not be assessed the 15% restocking. S&H and Gift Wrapping are non-refundable and not creditable. The web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site wide.
- Refunds: A 15% restocking fee and S&H will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to Company error or product defect.
More on Refunds:
- Allow 7-10 business working days for your refund to post to your account.
- Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
- Refunds can only be credited back to the same payment method used on the original order
- Return shipping charges are the responsibility of the purchaser.
- Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or Company error.
How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?
We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, We are NOT obligated to refund your original shipping cost or your return shipping fee.
Some items cannot be returned for refunds or store credits:
- Fashion Accessories – These products may not be returned.
- Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.
Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.
No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return for store credit
Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to Company or Carrier error.
Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.
Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email or call: 1.877.674.5898 Monday-Friday 9am to 5:00pm Eastern Time. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.
Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.
E-Gift Certificates: E-Gift certificates are non-transferable and non-refundable once the order has been processed.
International Return to Sender: A 15% restocking fee and any additional S&H will be assessed accordingly. All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the Company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a Company error.
Return Merchandise Authorization (RMA)
Follow the instructions below to return a product to the
- Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
- Securely re-carton/package the unused item(s) you wish to return, along with any applicable free gifts, and a copy of the original packing slip using the packaging materials that came with your online purchase. You must include and fill out the approved RMA form that has been emailed or provided to you.
- Write your RMA number on the outside of the shipping box/envelope.
- Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.
*Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail)
You can check your order status online at anytime to see if we’ve received and process your RMA request. You also may Contact Us to check on the return status. Please have your order number available to allow us to better serve you.
Mon thru Fri 9:00 a.m. – 5:00 p.m. PST
Minimum order total for special offers such as a gift with purchase or free shipping is calculated NET of discounts, tax and shipping. Meaning, your final minimum spend total does NOT include shipping charges, coupon discounts, or applicable sales tax. For example, if the total purchase needs to be $60 and your total is $60.00 before any coupon discount is applied and also includes shipping and taxes, then you will NOT qualify for this Gift with Purchase or Free Shipping promotion unless the total excludes all taxes, shipping, and discounts. As with all promotions, we have the rights to reserves the right to cancel an order for any unauthorized, altered or ineligible use, and to modify or cancel any order or promotion due to system error or unforeseen problems. At its sole discretion,
Gift Cards can't be returned.
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed.
For a refund that includes duties, taxes and tariffs, please contact customer service and ask them to send you a Return Merchandise Authorization form . Then mail the completed form with your item(s)
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.
Do you take everything back?
We'll do our best to take care of you, but Mostly only store credits
Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well.
Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.
Are there restocking fees?
Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & available on our app.
Do you take checks?
Checks will no longer be accepted as payment for merchandise.
How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or store credit
Prices are subject to change. We will honor price adjustments within 14 days of the purchase date Please notify us via email, support@Taniasonlinecloset.com, or phone 877-674-5898. We honor this one time only.
Special Custom Order Return Policy
Monogrammed, Personalized, Altered , Custom or Special Ordered Merchandise CANNOT be returned.
How do I obtain an exchange or replacement for my damaged product?
If a product arrives damaged, please contact Customer Care directly by calling toll-free, 1-877-674-5898. The product(s) will be replaced at no additional charge.
How do I know if you received my return?
The best way to track your return is to contact Customer Care toll-free, at 1-877-674-5898 or track online with postal service.